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New games
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How do I claim the welcome bonus without getting caught by a surprise rule?
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Can I use Apple Pay or Google Pay to withdraw funds?
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The issue remained unresolved as the player did not respond to inquiries from the Complaints Team, which led to the closure of the complaint. In the SpinMills service, all the players play for the real money and use the fastest and convenient ways and means of replenishment of the accounts and withdrawal. However, deposit transfers are credited immediately, but payment terms depend somewhat on the chosen payment system or Bonus rules, which are known in advance.
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A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. We only contact players through this official complaint thread or via @casino.guru email addresses.
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What happens if a game freezes mid-spin?
You do not need to work on bonus wagering to qualify for your cashback time for withdrawal. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos take KYC lightly, and it might take a few working days to complete this thorough process. The casino provides a range of convenient payment methods for replenishing your account. From the standard options like bank transfers and e-wallets to crypto transactions, there is a choice for every player.
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During the registration of my account i accidently entered the wrong DATE OF BIRTH. Then during the kyc process it would not let me to complete the verification. They said my verification is complete and that once I log out and log in all is well. Thats was 36 hours ago, and after a dozen times of logging in and out i still get the same error saying they were not able to verify my account and that I should contact support. When I contact support they say to email the kyc team, when I email them they do not respond.
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